Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If you're not, we're here to help.

Returns

We offer a 28-day return policy, which means you have 28 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

• Be unworn, unused, and in its original condition.
• Have all original tags attached.
• Be returned in its original packaging.
• Be accompanied by proof of purchase or your order confirmation.

You can request a return easily through your customer account. If you need any assistance, please contact us using our contact form.

Customers are responsible for the cost of return postage unless the item is faulty, damaged, or incorrectly supplied. We recommend using a tracked delivery service, as we cannot be held responsible for items lost or damaged during return transit. Original shipping charges are non-refundable.

Items returned without an approved return request will not be accepted.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a damaged, faulty, incorrect, or incomplete item, you must notify us within 3 days of delivery so we can investigate and resolve the issue promptly.

Please include:

• Your order number.
• A brief description of the issue.
• Clear photographs showing the damage, fault, or incorrect item.

Once your claim has been reviewed, we'll advise you of the next steps. This does not affect your statutory rights in relation to faulty goods.

Non-Returnable Items

The following items cannot be returned unless they are faulty, damaged, or not as described:

• Personalised or custom-made products.
• Beauty and personal care products.
• Earrings (for hygiene reasons).
• Gift cards.
• Final Sale or Clearance items.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges. If you would like a different size, colour, or style, simply return your original item in accordance with this policy and place a new order.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.

Returned items must be unworn, unused, with all original tags attached, in their original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 3–5 business days. Please note that your bank or card provider may take additional time to process and post the refund.

If you haven't received your refund within 15 business days after we've approved it, please contact us using our contact form.